Prepare the data
Collect CRM, billing and support-event features, define a clear label window for renewal, remove duplicates and handle missing fields before splitting.
Predict contract renewal risk. Assess model calibration.
Predicting whether a customer will renew a contract is a binary classification problem that requires careful labelling, feature engineering from CRM and transaction logs, and evaluation using business-aware metrics. Common failure modes include class imbalance, label noise from delayed renewals, covariate shift after pricing or policy changes, and missing or aggregated input fields.
Learning concept · Not a validated service
Predicting whether a customer will renew a contract is a binary classification problem that requires careful labelling, feature engineering from CRM and transaction logs, and evaluation using business-aware metrics. Common failure modes include class imbalance, label noise from delayed renewals, covariate shift after pricing or policy changes, and missing or aggregated input fields.
A proposed application: surface contracts with a high predicted non-renewal probability for account managers to review and intervene. Any production use should keep a human reviewer in control and treat model outputs as decision support rather than automated contract actions.
Collect CRM, billing and support-event features, define a clear label window for renewal, remove duplicates and handle missing fields before splitting.
Train a simple pipeline (scaling, tree-based classifier) to establish a reproducible baseline and log feature importances.
Measure AUC, precision/recall at operational thresholds, calibration and a cost-aware confusion matrix that reflects intervention costs.
Expose probabilities via a small API, track calibration and data drift, and require human sign-off for automated interventions.
The supplied starter generates synthetic classification data with sklearn.datasets.make_classification, builds a Pipeline with StandardScaler and RandomForestClassifier, fits the model and prints a sklearn classification_report on a held-out test split. It does not use contract or CRM data and does not implement cost-sensitive evaluation or calibration.
model = Pipeline(
steps=[
("scale", StandardScaler()),
("classifier", RandomForestClassifier(n_estimators=250, random_state=RANDOM_STATE)),
]
)
model.fit(X_train, y_train)
predictions = model.predict(X_test)The starter uses randomly generated features from make_classification rather than real contract or CRM fields, so reported metrics do not reflect contract-renewal performance. The code also omits cost-aware evaluation, probability calibration, and any domain-specific feature engineering or temporal splitting.
A proposed extension: replace the synthetic data with a CRM export, derive time-windowed features (usage, billing, support events), train a calibrated, cost-sensitive classifier, and add explainability so account managers can act on model outputs.
This is a potential application pathway, not a delivered product. The supplied starter does not implement this service or validate it with real users.
Networkers Home runs this topic inside its AI Engineer Course, with placement support and hands-on labs.