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HOME > PROGRAMS > CCIE Collaboration
  • Course Summary
  • Course Content
  • Career Path ways
  • Fee Structure

The accreditation of CCIE Collaboration Certification is a specialist level confirmation that guarantees that the learners can pick up information and involve in coordinated effort managements for Collaboration Architects, Unified Communications Architects, or act as Voice and Video Network Managers in Large Enterprises.

The CCIE Collaboration certification is for Collaboration Architects, Unified Communications Architects, or Voice and Video Network Managers who are responsible for the design, implementation, and troubleshooting of complex collaboration solutions. The certification is an expert-level certification that ensures that you gain knowledge and experience in collaboration solutions integration and interoperation, configuration, and troubleshooting in complex networks and the challenges of video, mobility, and presence as the foundation for workplace collaboration solutions.

Our expertise in providing voice, video, IM, presence, and call center solutions and training will prepare you to deploy collaboration systems and services that increase user productivity improve the experience for you customers and are adaptable and provide a seamless user experience.

There are no formal prerequisites for CCIE certification. Other professional certifications or training courses are not required. Instead, candidates must first pass a written qualification exam and then the corresponding hands-on lab exam. You are expected to have an in-depth understanding of the topics on the exams and strongly encouraged to have three to five years of job experience before attempting certification.

To achieve this feet one has to go through the following two exams designed by Cisco:

  • Cisco CCIE Collaboration Written Exam (Exam Code: 400-051)
  • Cisco CCIE Collaboration Lab Exam
What I will learn?

Our Training Infrastructure in giving Voice, Video, IM, & Presence will prepare a candidate to implement diverse Cisco Voice & Video Technologies in Real Time Scenario.

The following topics will be covered in great detail during the training program:

    • Cisco Collaboration Infrastructure: Unified Communication Deployment Model, User Management, Routing, Virtualization (UCS, VMWare, Answer Files)
    • Basic Network Services (DNS, DHCP, TFTP, NTP, CDP/LLDP), PoE, Voice & Data VLAN, Multicasting, IPv6
    • Telephony Standards and Protocols: SCCP, MGCP, SIP, H.323, RAS, RTP, RTCP, SRTP
    • Cisco Unified Communications Manager (CUCM): Device Registration & Redundancy, Codec Selection, Call Features, Dial Plan, Media Resources, CUCM Mobility,
    • CUCM Serviceability & OS Administration, CUCM Disaster Recovery, ILS/URI Dialing, Call Admission Control, SIP and H.323 Trunks, SAF, CCD, Call Recording & Silent Monitoring
    • Cisco IOS UC Applications and Features: CUCME, SRST, CUE, IOS-Based Call Queuing, IOS Media Resources, CUBE, FAX & MODEM Protocols, Analog & Digital Telephony Signaling, IOS CAC, IOS Accounting
    • Quality of Service and Security in Cisco Collaboration Solutions: QoS Link Efficiency (LFI, MMLPPP, FRF.12, cRTP, VAD), QoS Classification & Marking (Voice/Video, Soft Client/Hard Clients, Trust Boundaries),
    • QoS Congestion Management (Layer 2 Priorities, Low Latency Queuing, Traffic Policing & Shaping), Medianet, Wireless QoS, Secured Phone Connectivity (VPN, Phone Proxy, TLS Proxy, 802.1x), Firewall Traversal, Toll Fraud
    • Cisco Unity Connection: CUCM and CUCME Integration, Single Inbox, MWI, Call Handlers, CUC Dial Plan, Directory Handlers, CUC Features, Voicemail Networking
    • Cisco Unified Contact Center Express: UCCX CTI Integration, ICD Functions, UCCX Scripting Components
    • Cisco Unified IM and Presence: Cisco Unified IM Presence Components, CUCM Integration, Cisco Jabber, Federation, Presence Cloud Solutions, Group Chat & Compliance
    • Evolving Technologies: Cloud, SDN, IOT


Labs on Real Cisco Device

All the students enrolling for the CCIE Collaboration course will be undergoing intensive lab training on all of the below mentioned topics.

  • Network Infrastructure
    • VLANs/Dot1Q
    • CDP/LLDP
    • DHCP
    • TFTP
    • NTP
    • Layer 2/Layer 3 Troubleshooting
  • Cisco Unified Communications Manager Setup (CUCM)
    • CUOS Administration
    • CUCM Serviceability
    • Service Activation/Status
  • Device Registration
    • Device Pools
    • Date/Time Groups
    • Phone Registration
    • Device-Specific Settings
    • Line/DN Basics
    • Line Directory URIs
  • Cisco IOS Gateways
    • Dial-Peers
    • Digit Manipulation
    • Voice Translation Rules
    • Integration with CUCM
    • Trusted IP Senders
    • SIP Call Routing and Troubleshooting
    • MGCP Call Routing and Troubleshooting
    • H.323 Call Routing and Troubleshooting
  • Cisco Unified Border Element (CUBE)
    • CUBE Basic Configuration
    • Advanced SIP Configuration
    • Advanced H.323 Configuration
    • SIP-to-SIP Interworking
    • SIP-to-H.323 Interworking
    • H.323-to-H.323 Interworking
    • Media Flow-Through/Media Flow-Around
    • DTMF Interworking
    • CUBE Box-to-Box Redundancy
    • Troubleshooting CUBE
  • Regions and Locations
    • Codec Preference & Regions
    • Intra-Cluster EL-CAC/Locations
    • Inter-Cluster EL-CAC/Blended Locations
    • SIP Pre-Conditions
    • IOS-based CAC
    • (RSVP Locations covered after Media)
  • Media Resources
    • Music On Hold
    • Audio and Video Conferencing
    • Audio and Video Transcoding
    • Media Termination Points
    • Annunciator
    • Media Resource Groups/Lists
  • Static Dial Plan Routing
    • Traditional vs Globalized Dial Plans
    • Partitions and Calling Search Spaces
    • Translation Patterns
    • Numeric Route Patterns, Route Lists and Route Groups
    • Local Route Groups (LRG/SLRG)
    • Calling, Called and Connected Party Transformations
    • Least Cost Routing (LCR)
    • Automated Alternate Routing (AAR)
    • SIP Route Patterns / URI Route Patterns
  • Dynamic Dial Plan Routing
    • Call Control Discovery over Service Advertisement Framework (CCD/SAF)
    • InterCluster Lookup Service (ILS)
    • Global Dial Plan Replication (GDPR)
  • Unified Mobility
    • Extension Mobility (EM)
    • Extension Mobility Cross Cluster (EMCC)
    • GeoLocations and Filters
    • Mobile Connect (SNR)
    • Mobile Voice Access (MVA)
  • Dial Rules
    • Application Dial Rules
    • Directory Dial Rules
    • SIP Dial Rules
  • Users and LDAP
    • Application Users vs End Users
    • Manual User Creation
    • Active Directory LDAP Syncronization
    • Active Directory LDAP Filtering
    • Active Directory LDAP Authentication
    • User Groups and Roles
    • Home Cluster
    • User Directory URIs
    • CCMUser Web Page
  • Misc CUCM Features
    • MeetMe Conferencing
    • Call Park/Directed Call Park
    • Call Pickup
    • Hunt Groups
    • SRST
  • CUCM TRACES and Troubleshooting
    • Video Calling and Traces
    • SIP Traces
    • MGCP Traces
    • H323 Troubleshooting
  • CUCM Express (CUCME)
    • Basic SCCP Setup
    • Basic SIP Setup
    • SCCP Phone Registration
    • SIP Phone Registration
    • Advanced CME Features
    • IOS Call Queueing (B-ACD)
    • Video Conferencing
    • Troubleshooting Video Conferencing
  • Unified Messaging – Unity Connection
    • SIP Integration with CUCM
    • SCCP Integration with CUCM
    • Message Waiting Indicators (MWI)
    • System Call Handlers
    • Audio Text / Phone Trees
    • Users and Mailboxes
    • Call Routing
    • Calling Restrictions
    • Advanced Features
  • Unified Messaging – Unity Express
    • Integration with CUCM
    • Integration with CUCME
    • Users and Mailboxes
    • General Delivery Mailboxes
    • Outdialing and SIP MWI
  • Unified Contact Center Express
    • CTI Integration with CUCM
    • CTI Port Groups and Media Groups
    • Customer Service Queues
    • Resource Groups
    • Skills Based Routing
    • Application Deployment
    • Application Triggers
    • Basic Custom Scripting
    • Advanced Custom Scripting
  • Unified Presence
    • BLF Speed Dials and Call Lists
    • Unified IM and Presence Server Integration
    • Federations
  • Jabber
    • Jabber Softphone Mode
    • Jabber Deskphone Control Mode
    • Jabber Extend and Connect Mode
  • Quality of Service (QoS)
    • QoSDiffServ and IntServ Theory
    • How QoS and CAC Work Together
    • Understanding Policing and Shaping
    • Queuing Techniques: CBWFQ/HQF
    • Congestion Management Techniques
    • Congestion Avoidance Techniques
    • Understanding SRR, WRR, DWRR
    • Catalyst 3750 QoS: SRR (Shaped and Shared)
    • Catalyst 3750 QoS: Buffer and Threshold Management
    • Catalyst 3750 QoS: CoS and DSCP Mapping
    • Catalyst 3750 QoS: Queueing and Policing
    • Catalyst 3750 Port and VLAN Based QoS
  • Lab Strategy
    • Lab Strategy
    • Lab Exam Structure
    • Troubleshooting Strategy
    • Configuration Strategy
    • Using the DocCD
    • Time Management on the exam
    • Additional Topics
Future JOB Scope:

Below are a few job roles for which CCIE Collaboration certified candidates can apply and opt for:

  • Network CollaborationDesigner
  • System Collaboration Integrator
  • Network Collaboration Engineers
  • Network Collaboration Consultants
  • System Collaboration Engineer


Training & Learning:

To advance their career and continue with their learning candidates can go for the highest level of Cisco Certification that is CCAr. Thorough understanding of network infrastructures & principles and a valid Cisco CCDE certification can act as a prerequisite for appearing for CCAr. This exam should be attempted by candidates who already have years (minimum 10 years recommended) of industry (large production network) experience. For more details related to CCAr you can follow this link.

The candidates interested in increasing their knowledge domain can also opt for any of the following certification programs in different tracks:

Fee Structure




CCNA COLL. 25000/- + 18 % GST $600
CCNP COLL. 75000/- ( including GST ) $1,500
CCNA + CCNP COMBO 75000/- + 18% GST $2,000
CCIE COLL. LAB ONLY 90000/- + 18% GST $2,500
CCIE COLL. LAB + WRITEN 125000/- + 18% GST $3,000
CCNA + CCNP + CCIE COLL. 150000/- + 18% GST $3,000
CCNP + CCIE 135000/- + 18% GST $3,500


Batch Schedules

Details on CCIE Collaboration for all Batch-Schedules can be obtained by contacting branch

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