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HOME > PROGRAMS > CCNA Collaboration
Duration: 70 hours


  • Course Summary
  • Course Content
  • Career Path ways


Much of our day-to-day communication (for example, e-mail) crosses an IP network with the advent of the internet. Today, companies can place phone calls over their existing data network infrastructures using a technology called Voice over IP (VoIP). The topic of VoIP attracts people of diverse backgrounds, from the private branch exchange (PBX) technician, to the network engineer, to the home users wanting to reduce their monthly bill.

This course reviews legacy telephony systems, and then it proceeds to delve into the brave new world of VoIP. CCNA Collaboration helps you to operate a VOIP Network that is based on Cisco Unified Communications Manager (CUCM), Cisco Unified Communications Manager Express (CUCME), Cisco Unity Connection, and Cisco Unified Communications Manager IM and Presence Service. This training program gives the learners the requisite skills to accomplish relate level competency in Cisco Unified Communications.

CCNA Collaboration illustrates the architecture and features of Cisco Unified Communications solutions and describes how daily job tasks, such as system monitoring, moves, adds, and changes are performed on Cisco Unified Communications Manager, Cisco Unified Communications Manager Express, Cisco Unity Connection, and Cisco Unified Communications Manager IM and Presence Service.

Cisco tests your knowledge with the help of two exams as below:

  • ICCD (210-060)
  • ICVND (210-065)
What I will learn?
  • Hardware of CME
  • IP-Phone registration in CME
  • CUCM Installation and upgradation
  • IP-Phone Registration in CUCM
  • Understanding of basic feature stuffs like DN Manipulation, Call Parking, Extension Mobility, Intercom, etc.
  • Cisco Unified IM & Presence
  • CUCM Reports
  • VOIP-PSTN Integration
  • Concept of Video over IP
  • Video Product Model including Cabling, Peripherals and Device
  • Conferencing
  • Troubleshooting in depth


Labs on Real Cisco Device.
Lab 1: Data and Voice VLAN, Trunk
Lab 2: VTP (v2 & v3)
Lab 3: DHCP & DHCP Relay Agent
Lab 4: NTP
Lab 5: CDP
Lab 7: CME
Lab 8: Use of separators for button Commands
Lab 9: IP-Phone Registration in CME
Lab 10: DN Manipulation
Lab 11: Call Forwarding
Lab 12: Call Transfer
Lab 13: MOH
Lab 14: Outbound Translation Rule
Lab 15: Inbound Translation Rule
Lab 16: Intergaration with CUE with CME
Lab 17: Voice-mail
Lab 18: Dial-peer with VOIP & Analogue Phone
Lab 19: COR List
Lab 20: MVA
Lab 21: Real Time Monitoring
Lab 22: CUCM installation and upgrade
Lab 23: CUCM Features
Lab 24: IP-Phone Registration with CUCM
Lab 25: Call Routing
Lab 26: Emergency, Local, International Call, (+) Dialing
Lab 27: MGCP
Lab 28: Partition & CSS
Lab 29: Extension Mobility (Basics)
Lab 30: Hunt group and Queuing
Lab 31: QOS Types
Lab 32: Cisco Video elements
Lab 33: Power, Network and HVAC Requirements
Lab 34: Unified Presence
Lab 35: MCU Capabilities, PIP, FECC

Below are a few job roles for which CCNA certified candidates can apply and opt for:

  • Network Collaboration Admin
  • Network Collaboration Engineer
  • Network Collaboration Support Specialist
  • Cisco Network Collaboration Engineer


Future Training & Learning:

To advance their career and increase their knowledge domain candidates can opt for any of the following certification programs in different tracks:

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